"The reason I formed Consumer Health
Information Corporation is because both patients
and health professionals desperately need health and
medication information that is clinically
accurate and translated into language
people can understand."
-Dr. Dorothy L. Smith, Founder and President of Consumer Health Information
Dorothy L. Smith is an internationally recognized author,
patient advocate, clinical educator and expert in health literacy; plain language; patient counseling and patient adherence with medications.
Her professional career has been devoted to developing patient information programs
and materials for patients, employees, and consumers so they receive the information they need to make informed decisions
about their health care and medication use.
She is founder and President of Consumer Health Information
Corporation, a full-service patient education company which, since 1983,
has developed highly successful patient education programs to help bridge the
gap between health professionals, pharmaceutical companies,
patients and consumers. For
more information, click
Dr. Smith's mission has stayed the same throughout her career: To serve the patient because the “patient
is the most important member of the health team. The patient
decides if, how and when to take medicine. Without enough
information, consumers will continue to make serious home
medication errors. With high quality information, consumers
will be able to manage their medications safely.”
Patient Education Programs that Increase Patient Adherence and Treatment Outcomes
Dr. Smith is an expert in the development of patientinformation programs on prescription drugs, medical devices and disease management that increase patient adherence. She is a specialist in health literacy,plain language and patient comprehension so that the average person will be able to understand the patient information. Aclinical pharmacist with a specialty in drug information, Dr. Smith has experience identifying and integrating patient adherence research findings that have been proven to help patients overcome specific barriers that can be expected to occur with a specific medication or patient population.
Her experience ranges from working with medical, marketing, medical device, legal and regulatory experts in the development of patient information that meets FDA requirements to developing "patient-friendly" informed consent documents for clinical trials; FDA-approved Patient Package Inserts (PPIs); complete patient education programs for product launches for pharmaceutical companies; development of a patient adherence strategy for a product that can be incorporated into a company's marketing plan; development of counseling tools for physicians and pharmacists that will save health professionals tims in counseling, as well as a variety of newsletters and programs for corporations to help their employees obtain the maximum benefit from their treatments and decrease overall health care costs. The company's patient information programs have won many national and international awards for excellence in patient education and DTC programs.
Clinical Expertise in Pharmacy and Medicine
Dr. Smith has an outstanding background
in academia and clinical pharmacy practice. She received the
Bachelor of Science in Pharmacy (Great Distinction) degree
from the University of Saskatchewan, Canada, and received the highest academic standing in the national pharmacy
licensure examinations. She was awarded the Doctor of Pharmacy
degree from the University of Cincinnati with a specialty
in drug information and patient counseling.
Based on her real life interactions with patients in clinical
practice settings, Dr. Smith developed one of the first ambulatory
patient counseling programs in which patients received private
counseling from a pharmacist every time they received a prescription.
Unique counseling techniques were developed for use in teaching
patients how to manage their medications, including side effects,
so they could receive the most benefit from the therapy. Her
extensive clinical experience has convinced her that consumers
hold the key to controlling health care costs. The only way
a medication can be cost-effective is to provide patients
with all the information they need to make wise decisions
while taking prescription medications.
Adherence Expert and High ROI
At the outset of Dr. Smith's career, she recognized the
need for a clinical reference guide that translated medical
terminology about medications into language patients could
understand. Based on her clinical expertise and groundbreaking
research in patient education, she developed the Medication
Guide for Patient Counseling. Designed to make it easier
for health professionals to counsel patients, the work became
a required textbook in many schools of pharmacy and medicine
in the U.S. and Canada. Recognizing that patients still needed
patient information they could take home with them, Dr. Smith created
patient information leaflets on the most commonly prescribed
prescription medications. These leaflets give pharmacists
and doctors a new and effective patient counseling tool to
help improve patient adherence.
Patient education rograms developed by her company have increased patient adherence more than 50% and increased product sales dramatically withvery high ROI (return on investment).
Dr. Smith is a strong patient advocate and has appeared
on hundreds of television and radio programs across the country
to increase consumer awareness of their important role in
prescription drug therapy. She has been interviewed and quoted
on patient adherence and education topics in numerous publications,
including The New York Times, Wall Street Journal, The
Washington Post, U.S. News & World Report, Woman's World, and Cosmopolitan.
Internationally regarded as
a patient informion authority and patient advocate, Dr. Smith has delivered more than 200 addresses
to professional, regulatory, government, and consumer audiences
in the U.S., Canada, and Europe.
Dr. Smith is a recognized authority
on the use of prescription and nonprescription medications.
She has published 130 papers and is the author of 23 books that provide consumers with
clinically accurate, easy-to-understand advice on how to use
their medications effectively. These books include the best-selling
Understanding Prescription Drugs (Simon & Schuster)
and Understanding Canadian Prescription Drugs (Key
Porter Books), both of which have been endorsed by national
Dr. Smith has also written a number
of books for health professional, including the Pharmacist's
Therapeutic Reference, Medication Guide for Patient Counseling, and the Patient Counseling Resource. Dr. Smith presently
writes and produces the popular newsletters, Patient Education
UpdateSM and Taking Control of Your MedicinesSM.
and Policy Advisor
Dr. Smith has held academic appointments in schools of pharmacy
and medicine throughout her career. She is committed to helping
students learn how to effectively counsel patients and her company is presently affiliated with more than 30 Schools of Pharmacy in the United States. Dr. Smith is a distinguished practitioner-member of the National Academies of Practice (NAP). She also has served on many national professional
committees, several elected terms to the Board of Directors of the National Council on Patient Information
and Education (NCPIE), National Board of Advisors for the
University of Arizona, College of Pharmacy; Dean’s Advisory
Council, College of Pharmacy, University of Cincinnati; and
is a founding member of the American College of Clinical Pharmacy (ACCP).
The company continues
to do pro bono work for many audiences and its teaching programs
for students in pharmacy, medication and business are exemplary
and one-of-a-kind in the United States and probably worldwide.
100 Most Inspiring People in the
Life-Sciences Industry, PharmaVOICE magazine 2008
100 Alumni of Influence,
\University of Saskatchewan for
contributions to society
Global Awards Finalist
for Patient Education Program
2004 Gold Award, National Health
Information Awards for Patient Mentor Program
Honorary Life Membership
Award From Canadian Pharmacists Association
The Honorable Paul G. Rogers/National Council
on Patient Information Medication
Gold Award, National Health Information
Awards for Patient Transplant Program
Robert J. DeSalvo Distinguished Alumni Award,
University of Cincinnati for health literacy
University of Cincinnati Master Alumni Award
for leadership in business and pharmacy
American Association of Colleges of Pharmacy
American College of Clinical Pharmacy
American Pharmacists Association
American Society of Consultant Pharmacists
American Society of Health-System Pharmacists
Canadian Pharmacists Association
Drug Information Association
European Society of Clinical Pharmacy
International Pharmaceutical Federation
National Council on Patient Information and Education
Ontario College of Pharmacists
Saskatchewan Pharmaceutical Association